Return & Refund

Return & Refund Policy – ALZINO

At ALZINO, your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help with an easy and transparent return and refund process.

Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it
  • It must include original tags and packaging
  • A receipt or proof of purchase is required

How to Start a Return

To initiate a return, contact us at:
📧 care@alzino.in
📞 +91 7666161868

Return your item to:
ALZINO
Plot 22-F-1340
Lotus Colony Govandi
Mumbai – 400043
India

If your return is approved, we will provide:

  • Return shipping instructions
  • A return shipping label (if applicable)

⚠️ Items sent back without prior approval will not be accepted.

Damages & Issues

Please inspect your order upon delivery. If you receive:

  • A defective item
  • A damaged product
  • The wrong item

Contact us immediately so we can resolve the issue quickly.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (food, flowers, plants)
  • Custom or personalized products
  • Personal care items (beauty products)
  • Hazardous materials, flammable liquids, or gases

❌ Sale items and gift cards are also non-returnable.

Exchanges

To exchange an item:

  1. Return the original product
  2. Once approved, place a new order

This ensures the fastest processing.

European Union – 14 Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to:

  • Cancel or return your order within 14 days, without providing a reason

Conditions:

  • Item must be unused, with tags, and in original packaging
  • Proof of purchase is required

Refunds

Once we receive and inspect your return:

  • We will notify you of approval or rejection
  • If approved, refunds are processed within 10 business days

Refunds will be issued to your original payment method.

⏳ Note: Banks or credit card providers may take additional time to process the refund.

If more than 15 business days have passed after approval, contact us at care@alzino.in.

Free Return Shipping

We offer free return shipping (where applicable) to make your experience hassle-free.

Contact Us

For any questions regarding returns or refunds:
📧 care@alzino.in
📞 +91 7304119104

Thank you for choosing ALZINO. We truly appreciate your trust and look forward to serving you again.